Booking Terms & Conditions

All bookings are subject to availability and acceptance by Group Escape Houses. A booking is confirmed only when we have received your deposit payment and issued a booking confirmation.

Deposit: A non-refundable deposit of 25% of the total booking cost is required to secure your reservation. This must be paid within 48 hours of making your booking request.

Balance Payment: The remaining balance must be paid in full no later than 8 weeks before your arrival date. If your booking is made within 8 weeks of arrival, full payment is required immediately.

Security Deposit: A refundable security deposit is required for all bookings. The amount varies by property (typically £250-£1,000) and will be returned within 7-14 days after your departure, subject to property inspection.

We understand that plans can change. However, please note our cancellation terms:

• Cancellations made more than 8 weeks before arrival: Deposit forfeited, balance refunded
• Cancellations made 4-8 weeks before arrival: 50% of total booking cost forfeited
• Cancellations made less than 4 weeks before arrival: 100% of total booking cost forfeited
• No refunds for early departures or unused nights

We strongly recommend purchasing travel insurance to protect against unforeseen circumstances.

Check-in: Standard check-in time is 4:00 PM. Early check-in may be available upon request (additional charges may apply).

Check-out: Standard check-out time is 10:00 AM. Late check-out may be available upon request (additional charges may apply).

Keys and access instructions will be provided 7 days before your arrival. Please ensure you arrive within the property's specified check-in hours.

All guests must respect the property and follow house rules:

• Maximum Occupancy: The number of guests must not exceed the stated maximum capacity. Additional guests are not permitted without prior approval.
• No Smoking: All properties are strictly non-smoking inside. Smoking is only permitted in designated outdoor areas.
• Noise Policy: Please respect neighbours and local residents. Quiet hours are typically 11:00 PM to 8:00 AM. Excessive noise complaints may result in termination of your booking without refund.
• Parties: Some properties allow parties and celebrations with prior approval. Please confirm with us before booking if you plan to host an event.
• Pets: Only permitted in pet-friendly properties and with prior approval. Additional cleaning fees may apply.

Guests are responsible for any damage caused during their stay. This includes but is not limited to:

• Damage to property, furniture, fixtures, or fittings
• Loss or theft of items from the property
• Excessive cleaning requirements beyond normal wear and tear
• Damage to gardens, hot tubs, pools, or outdoor facilities

Any damage must be reported immediately. Repair or replacement costs will be deducted from your security deposit. If costs exceed the deposit, you will be invoiced for the additional amount.

Group Escape Houses is not liable for personal injury, loss, or damage to guests' belongings during their stay.

We strive to ensure all advertised facilities are available during your stay. However:

• Hot tubs, pools, and saunas may be temporarily unavailable due to maintenance. We will notify you as soon as possible if this occurs.
• Some facilities may be seasonal (e.g., outdoor pools available May-September only)
• Games room equipment, bicycles, and sports facilities are provided for guest use at their own risk

If a major facility is unavailable and we're unable to provide adequate notice, a partial refund may be offered at our discretion.

Group Escape Houses shall not be liable for any failure to perform its obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government restrictions, or natural disasters.

In such cases, we will work with you to reschedule your booking or provide alternative accommodation where possible. Refunds are at our discretion.

We collect and process personal data in accordance with UK GDPR regulations. Your information is used solely for booking administration and will not be shared with third parties without your consent.

For full details, please refer to our Privacy Policy.

If you wish to change your booking dates or property, please contact us as soon as possible. Changes are subject to availability and may incur an administration fee of £50.

Date changes made within 4 weeks of your original arrival date will be treated as a cancellation and rebooking, subject to our standard cancellation policy.

If you experience any issues during your stay, please contact us immediately so we can resolve the matter promptly. We aim to respond to all concerns within 2 hours during office hours.

Formal complaints must be submitted in writing within 14 days of your departure. We will investigate and respond within 28 days.

These terms and conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.